Terms of Service

The Service is operated by Drip Perk Inc. ("Drip Perk", "we", "us", "our"). You can contact us at hello@dripperk.co.uk.

You must be at least 16 years old to use the Service. When you register you agree to provide accurate, current information and to keep it up to date. You are responsible for keeping your login details confidential and for all activity on your account.

You may not share your account, transfer it, or let anyone else use it. We may suspend or close accounts where we reasonably believe these Terms have been breached.

Drip Perk is a platform that connects you with a network of participating coffee shops ("Partner Coffee shops") where you can redeem coffee and other drink perks through your Drip Perk membership or credits. Drip Perk does not prepare, sell or serve the drinks themselves - those are provided by the Partner Coffee shop.

Availability of specific drinks, sizes, milks and opening hours are determined by each Partner Coffee shop and may change without notice.

Drip Perk offers paid memberships billed on a recurring basis (for example monthly or annually). By starting a membership you authorise us to charge your chosen payment method at the start of each billing period until you cancel.

• Auto-renewal: memberships renew automatically at the end of each period at the then-current price.
• Free trials and intro offers: if your plan includes a free trial, we will start charging the standard price at the end of the trial unless you cancel beforehand.
• Cancellation: you can cancel at any time from the Drip Perk app. Cancellation takes effect at the end of the current billing period and you keep access until then.
• Price changes: we may change membership prices and will give you reasonable notice (at least 30 days) before any change applies to you. You can cancel before the new price takes effect.

Where Drip Perk offers one-off credits or perk packs, those purchases are non-refundable once redeemed and may have an expiry date shown at the time of purchase. Unredeemed credits remaining at expiry are forfeited unless required otherwise by law.

• Perks are redeemed in person at a Partner Coffee shop via the Drip Perk app and must be consumed in-store unless the coffee shop offers takeaway.
• Plans may include daily or period limits (for example one drink per visit, with a minimum gap between redemptions). The limits applicable to your plan are shown in the app.
• Perks have no cash value and cannot be exchanged for cash, refunded as cash, or resold.
• Drinks outside your plan (extra shots, syrups, oat milk upgrades, food etc.) may carry an additional charge paid directly to the coffee shop.

Prices are shown in pounds sterling and include VAT where applicable. Payments are processed by third-party payment providers; by paying you also agree to their terms. If a payment fails we may retry the charge and pause your perks until payment is resolved.

If you are a UK consumer, you have a 14-day cooling-off period after starting a new paid membership during which you can cancel for a refund. By starting to redeem perks during the cooling-off period you agree that the service has begun, and we may deduct a proportionate amount for perks already used.

Outside the cooling-off period, memberships are generally non-refundable, but we may offer goodwill refunds at our discretion — for example if a technical issue prevented you from redeeming perks. Contact hello@dripperk.co.uk with the details.

Partner Coffee shops are independent businesses. Drip Perk does not own, operate or employ them and is not responsible for the quality of the drinks, service, allergens, hygiene or anything else you experience in-store. If you have a problem with a redemption we will do our best to help you resolve it with the coffee shop.

You agree not to:

• Use the Service for fraud, including chargebacks for perks you have already redeemed.
• Share, sell, gift or transfer your account, perks or credits.
• Attempt to circumvent daily or period limits (for example by creating multiple accounts).
• Behave abusively, threateningly or unlawfully towards Partner Coffee shop staff or other users.
• Probe, scrape, reverse engineer or interfere with the Service.

We may warn, suspend or terminate accounts that breach these rules and, where appropriate, recover losses.

The Drip Perk name, logo, app, website and all content we provide are owned by Drip Perk Inc. or our licensors. We grant you a limited, personal, non-transferable licence to use the Service for its intended purpose. All other rights are reserved.

If you submit reviews, ratings, photos or other content through the Service, you grant Drip Perk a worldwide, royalty-free licence to host, display and use that content in connection with operating and promoting the Service. You are responsible for what you post and must not submit content that is unlawful, defamatory, infringing or harmful.

The Service may link to third-party websites, apps or services (including payment providers and Partner Coffee shop websites). We are not responsible for those services and their inclusion does not imply endorsement.

The Service is provided "as is" and "as available". We do not guarantee that any specific Partner Coffee shop, drink, perk or feature will always be available, or that the Service will be uninterrupted or error-free. Nothing in these Terms excludes any rights you have as a consumer that cannot be excluded by law.

To the fullest extent permitted by law, Drip Perk's total liability to you arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, loss of profits, or losses you could have avoided by following our reasonable advice. We do not limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

You agree to indemnify Drip Perk against reasonable losses, damages and costs arising from your breach of these Terms or your unlawful use of the Service.

You can stop using the Service and close your account at any time from the app. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we decide to discontinue the Service. Sections that by their nature should survive termination (such as intellectual property, disclaimers and limitation of liability) will continue to apply.

We may update the Service and these Terms from time to time. If we make material changes we will notify you via the app or by email. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of England and Wales. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer in another part of the UK or the EU, you keep the benefit of any mandatory protections of your local law.

Questions about these Terms? Get in touch at hello@dripperk.co.uk.

Drip Perk Inc., United Kingdom.